E-Mail support

Registered users of KCS software are eligible for free technical support on the use of the program for 90 days after purchase. This is primarily meant to answer questions about installation of the program and getting started in using it. Most questions will be answered in the manual and help files, so look at those first before contacting us. After 90 days we will generally try to help with more technical questions, but we reserve the right to refer users to the manuals for more basic queries.

Support queries can be e-mailed to us at support@kovcomp.com.

Please note that free technical support only applies to questions on the actual use of the program and its features; it does not extend to help on the statistical techniques themselves or interpretation of the results. However, Kovach Computing Services does offer data analysis consulting services at reasonable rates.